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Privacy Policy

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The Privacy Policy of (Website Name), operated and managed by Techglance Innovation, explains how we collect, process, and use your personal information when you interact with our platform or use our services. This policy does not apply to external websites linked from our platform or third-party businesses associated with (Website Name).

Throughout this document, “we,” “our,” and “us” refer specifically to (Website Name), while “you,” “your,” “user,” or “users” refer to individuals accessing or using the platform. If you disagree with any part of this policy, we recommend discontinuing use of our platform.

This Privacy Policy should be read together with our Terms and Conditions, as both form the framework for using (Website Name).

Information We Collect

When you use our platform, we gather various types of information to ensure security, compliance, and a better user experience:

  • Personal Details: Full name, email ID, phone number, residential address, and, where legally required, government-issued IDs (PAN, Aadhaar) for KYC verification.
  • Financial Information: Bank account details, UPI ID, debit/credit card information, invoices, and billing data. Transaction records are maintained for compliance and support.
  • Technical Data: IP address, device and browser information, operating system, timestamps, activity logs, referral links, and clickstream behavior.
  • Cookies and Tracking Tools: Used to store preferences, manage sessions, prevent fraud, optimize performance, and personalize your experience.

How We Use Your Information

We do not sell, trade, or rent personal data for marketing. Information may be used or shared with trusted partners for purposes such as:

  • Completing and managing financial transactions
  • Verifying the identity of users and merchants
  • Complying with legal and regulatory obligations (e.g., KYC)
  • Detecting and preventing fraudulent activity
  • Delivering customer support and resolving disputes
  • Maintaining, testing, and improving our services
  • Sending service-related communications like transaction alerts or updates
  • Conducting internal audits, reviews, and analytics
  • Personalizing content and enhancing user experience
  • Marketing our services with your prior consent

Sharing of Information

Although we do not sell or rent your information, it may be shared in specific cases:

  • Payment Partners & Banks: For secure and efficient transaction processing.
  • Merchants: To confirm completed payments and related transaction details.
  • Service Providers: Third parties providing KYC, fraud prevention, IT, cloud hosting, and analytics support.
  • Legal & Government Authorities: When required by law or upon valid requests (e.g., court orders, regulatory authorities).
  • Corporate Transactions: In mergers, acquisitions, asset transfers, or bankruptcy, your data may transfer as business assets.

Data Retention

  • Personal and financial information is retained only as long as necessary for processing or as required by law.
  • KYC documents and transaction records are generally retained 8–12 months, depending on regulatory requirements.
  • After retention, data is securely deleted or anonymized so it cannot be traced back to you.

Data Security

We take strong measures to protect your data, including:

  • SSL/TLS encryption for secure transmission
  • Regular vulnerability assessments and security audits
  • Strict access controls, limiting sensitive data to authorized staff trained in data protection
  • Real-time fraud monitoring, multi-factor authentication, and data loss prevention systems

Note: No method of transmission over the internet is completely secure. Users should use strong passwords and avoid sharing credentials.

User Rights

Depending on your location and applicable laws (e.g., GDPR), you may exercise the following rights:

  • Right to Access: Request a copy of personal information held
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of personal data
  • Right to Withdraw Consent: Revoke previously given consent
  • Right to Restrict/ Object: Limit or object to certain processing activities
  • Right to Data Portability: Obtain your information in a structured, readable format

To exercise these rights, contact us at info@techglanceinnovation.com.

Cookies and Tracking

Cookies and similar tools are used to:

  • Remember your preferences
  • Manage logins and active sessions
  • Generate insights to improve services
  • Detect fraudulent or unusual activity

You can manage or disable cookies via browser settings, though some features or transactions may be affected without them.

External Links and Third-Party Services

  • Our platform may include links, tools, or plugins from third-party providers (e.g., banks, KYC vendors, analytics partners).
  • We are not responsible for their privacy practices or content.
  • Users should review third-party privacy policies before sharing personal data.

Privacy of Minors

  • Our services are intended for users aged 18 or above.
  • We do not knowingly collect data from minors.
  • If data from a minor is inadvertently collected, it will be deleted promptly.

Updates to the Policy

  • This Privacy Policy may be updated periodically to reflect legal, technical, or business changes.
  • Any updates will be posted with a revised “Last Updated” date.
  • Users are encouraged to review this section regularly.

Consent

By accessing or using our platform, you confirm that you have read, understood, and accepted this Privacy Policy. If you disagree, you should discontinue use of our services.

Contact Information

For questions, concerns, or complaints about this Privacy Policy, contact us at (mention email).