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Refund Policy

Home Refund Policy

At (Website Name), we are committed to offering secure, reliable, and efficient payment processing services. This Refund Policy explains:

  • When refunds are applicable
  • How to submit refund requests
  • Responsibilities of both merchants and users

Please review this policy carefully to understand your rights and obligations regarding refunds processed via our platform.

Scope of Policy

This policy applies to all users of (Website Name), including:

  • Individual consumers
  • Registered merchants
  • Business partners using our services

It covers transactions processed through:

  • Credit/debit cards
  • Net banking
  • UPI
  • Digital wallets
  • Other integrated payment methods

Note: Refund policies of individual merchants for their goods or services are not governed by this policy.

Refund Eligibility

Refunds may be processed only under the following conditions:

  • Duplicate or incorrect payments due to technical or processing errors
  • Transaction failures caused by system malfunctions or banking issues
  • Merchant system errors
  • Unauthorized transactions validated under our fraud detection process
  • Payments made in error due to inaccurate merchant information or technical issues
  • Transaction cancellations within the merchant’s approved refund window, as per their return/cancellation policy

Important: For merchant-related refunds, (Website Name) will process the refund only after merchant validation and submission of the refund request.

Non-Refundable Transactions

Refunds are not available for:

  • Service charges or setup fees paid to (Website Name)
  • Fees for completed services such as KYC verification, onboarding, or compliance checks
  • Transactions explicitly marked non-refundable during payment
  • Payments linked to fraudulent behavior or policy violations
  • Disputes reported after regulatory or network-defined time limits
  • Claims lacking required supporting documentation

Fees and Deductions

Certain charges may be non-refundable:

  • Integration/setup fees, convenience charges, and value-added service fees
  • Exceptions apply only if a transaction fails due to platform error

In merchant disputes, refunded amounts may be reduced to account for processing costs already incurred.

Refund Request Procedure

To request a refund, users must:

  • Contact us via email at info@techglanceinnovation.com or raise a support ticket through the dashboard
  • Provide transaction details: transaction ID, payment date, method, amount, and reason for refund
  • Attach supporting documentation (e.g., screenshots, email confirmations, merchant communications)
  • Respond to any follow-ups from our support team for additional verification

Refund Processing Timeline

  • Approved refunds are initiated within 5–7 business days
  • The time taken for the refund to appear depends on your bank, card issuer, or payment provider
  • Users will receive notification via SMS or email once the refund is processed

Note: Delays may occur due to banks, payment processors, or merchant-specific timelines.

Chargebacks and Transaction Reversals

  • Disputed transactions via bank or card issuer trigger the chargeback process
  • (Website Name) coordinates with the merchant and may request supporting documents
  • If the chargeback is approved, the refund is issued to the customer, and the merchant may be liable for associated fees

Taxes and Additional Charges

  • Refunds for taxes (including GST) are provided only if permitted under law
  • Processing fees, administrative costs, or third-party charges may be deducted from the refund, with deductions clearly disclosed in confirmation

Merchant Responsibilities

For transactions involving merchant services:

  • The merchant is primarily responsible for approving or rejecting refunds
  • (Website Name) acts as a payment facilitator and processes refunds only upon merchant request, except in cases of fraud or technical failure
  • Merchants must maintain transparent refund practices and cooperate with dispute resolution
  • Failure to comply may result in withheld settlements or suspension of merchant services

Policy Updates

We may revise this Refund Policy to reflect:

  • Regulatory changes
  • Service enhancements
  • Industry best practices

Updates will be posted on this page with a revised “Last Updated” date. Continued use of the platform constitutes acceptance of the updated policy.

Contact Information

For questions, clarifications, or refund-related support, please contact us at info@techglanceinnovation.com.